Weather Emergencies

Reporting a Power Outage

If you are without service, call us at 1-800-255-3443. To report an outage, simply say power outage. For other electrical emergencies, say hazard.

Prepare an Emergency Kit

Being prepared for a power outage can help to reduce your inconvenience until service is restored. A typical emergency kit should include:

  • A battery-powered radio with fresh batteries
  • Camping equipment such as sleeping bags, a portable lamp or lantern, and a camp stove
  • Flashlights and extra batteries
  • Matches and a supply of candles
  • A portable heater (such as kerosene or propane)
  • A telephone that does not require electricity to operate, cordless phones do not work when the power is off
  • Water for drinking and cooking


Prior planning is your best ally during a power outage, but keep in mind that some of the temporary measures you take during a service interruption require extreme caution:

  • Be sure that candles, oil lamps, stoves, and portable heaters are properly ventilated.
  • Always refuel lamps and heaters outside and away from sparks or flames.
  • Never store fuel in the house.
  • Be careful when using candles or oil lamps, especially around children.
  • Keep refrigerator and freezer doors closed as much as possible. (Note: An unopened refrigerator will keep foods cold for about 4 hours).
  • If it looks like the power outage will continue beyond a day, prepare a cooler with ice for your freezer items.