Refuse and Recycling

Questions & Answers from Advanced Disposal

Q: What is my actual amount due, and for what duration of time is it for?

A: The amount due is located in the Remittance Section of your bill, and should be for the quarterly billed amount of $36.66 ($12.22/month).

Q: How do I know when my payment is due?

A: Even though the invoice states “Due Upon Receipt”, the payment for services must be made within 2 weeks of receiving the bill.

Q: Do you have online bill pay?

A: Currently, Advanced Disposal does not have online bill pay, but is working to get it up and running. You can check the website at www.AdvancedDisposal.com for updates.

Q: What if I haven’t received an invoice yet?

A: If you have not received an invoice, call 1-800-437-1759 to request an invoice be sent to you.

Q: If I didn’t receive an invoice, and called to request one be sent to me, will this result in a late payment? Will my services be terminated?

A: No. Your services will remain active, and no late fees will be attached to your account.

Q: What if I am currently NOT set up on the tag system, but would rather use the tags/stickers than have regular service?

A: You will have to show proof that you are at least 62 years of age by stopping by the Municipal Building in Hempfield, and providing a legal form of identification (such as a driver’s license, birth certificate, etc.). Once your age is verified, you can either pick up stickers at the Municipal Building, or contact Advanced Disposal at the Somerset office to have stickers mailed to you.

Q: If I’m currently on the sticker/tag system, how much are the new stickers through Advanced Disposal, and how many do I get?

A: It is $15 per sheet of tags, and you get 6 tags to a sheet.

Q: If I’m on the sticker/tag system, do I need to put one on my recycling can?

A: No. Your recycling can may be put on your scheduled pick-up day without a tag.

Q: How many bags/cans can I have out each week?

A: If you set up for the monthly service, you have unlimited bag pick up, and are allowed 1 bulk item a week (i.e. T.V., couch, table, boxes, etc.).

Q: Did our pick up day change?

A: No. All areas will have the same pick up day as before, unless you were notified of a day change.

Q: Why is it necessary for me to put my garbage out by at least 5 a.m.?

A: Although your pick up day did not change, it is possible that the time of day for your pick up did. In order to not have your garbage missed, it is necessary that you put it out early, preferably the night before.

Q: What if I don’t want Advanced Disposal to pick up my garbage? Or if we don’t generate that much garbage for pick up?

A: It is required by ordinance in the Township for you to be set up with a residential garbage hauler, and Advanced Disposal is the only hauler that can service the Hempfield Township area. The only exception for any account cancellation would be if it was a vacant location.

Q: Where can I get a recyclable container?

A: Recyclable containers are available at the Hempfield Municipal Building.

Q: Can I still use my old recyclable container?

A: Yes.

Q: Who do we contact if we have other questions, or need more information on our account?

A: Please direct all of your calls to1-800-437-1759.