The first is a change to the fax number. When faxing in the Streetlight Problem Report, please fax to 877-289-3674. Attached is a new Streetlight Problem Report that includes the new fax number.
Using a web enabled device, follow these steps:
- Navigate to www.firstenergycorp.com.
- Click “Report an Outage” from the upper left menu group.
- Click “Report Lighting Problem” from the upper left menu group.
- Answer the first two questions, then select the appropriate button to report an outage for either a Streetlight, Multiple Streetlights, or Outdoor Area Light.
- Scroll to the bottom of the page and click “Please use this form.”
- Complete the on-line form, entries with an asterisk (*) are required fields.
- Click [NEXT] at the bottom of the screen when the form is complete.
- Review the summary page, and click [SUBMIT] if correct.
- Users will then get a statement on a new web page that the streetlight information was sent.
- A follow up e-mail will be delivered to the e-mail address provided in step #6. This message will include a notification number that can be used to follow up if necessary.
The new contact sheet includes the reporting instructions for streetlight outages and also tree work.